FAQ
🛒 Orders & Payments
Q: What payment methods do you accept?
→ We accept PayPal only, including Visa, Mastercard, Maestro, or a PayPal account, for secure transactions.
Q: My payment was declined. What should I do?
→ Please check:
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Your PayPal balance
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Card payment limits
→ If issues persist, contact PayPal UK or your bank.
Q: Can I pay by bank transfer or cheque?
→ No. PayPal ensures full protection of your financial information.
🚚 Shipping
Q: What are the delivery costs and times?
→ ✅ Free delivery across the United Kingdom
→ ⏱ Typical delivery: 5–8 business days (1–2 days handling + 4–6 days transit)
Q: Can I track my order?
→ Yes! A tracking number is emailed once your order is dispatched.
🔄 Returns & Refunds
Q: How do I return a product?
→ Follow these 3 steps:
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Contact us within 14 days at support@solunoria.com
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For defective items: submit photos/videos within 7–14 days
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Return the product intact in its original packaging (for non-defective returns)
Q: When will I be refunded?
| Return Type | Refund Time |
|---|---|
| Defective Product | 5 business days |
| Change of Mind | 7 business days |
Q: Are sale items refundable if defective?
→ Yes. Legal warranty rights apply even to discounted or promotional products.
⚡ Products & Warranty
Q: What does the warranty cover?
→ Covers manufacturing defects such as faulty wiring or broken supports during delivery.
Exclusions:
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Accidental damage (drops, water, power surges)
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Normal wear or unauthorized modifications
Q: How do I check product dimensions?
→ Refer to the product’s technical sheet or contact support@solunoria.com with the product reference.
📞 Customer Service
Q: When can I contact you?
→ Monday to Friday: 9:00 AM – 5:00 PM (GMT)
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Email: support@solunoria.com (response within 24 hours)
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Phone: +44 7475 355392
Q: Where can I find your legal information?
→ See our Legal Notice:
GLOW FORTH CREATIONS LTD
10 Tiller Road
London, E14 8PX
United Kingdom
Company & VAT numbers available upon request